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Ts & Cs

Terms of Service for Horizon Laboratories, Rustenburg, South Africa:

  1. Introduction:

  Horizon Laboratories, a medical laboratory company based in Rustenburg, South Africa. By using our services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

  1. Services Offered:

   Horizon Laboratories offers a range of medical laboratory services, including but not limited to diagnostic testing, pathology services, DNA testing, and health screenings.

  1. User Responsibilities:

   You are responsible for providing accurate and up-to-date personal information when using our services. You must not use our services for any unlawful or unauthorized purposes.

  1. Test Results and Interpretations:

   Test results provided by Horizon Laboratories are for informational purposes only and should not replace professional medical advice. It is essential to consult with a qualified healthcare professional for proper interpretation and diagnosis.

  1. Privacy and Data Protection:

   We value your privacy and handle your personal and medical information with utmost confidentiality. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you consent to our Privacy Policy.

  1. Payment and Billing:

   Payment for our services is required at the time of booking or as specified in the payment terms. We accept various payment methods as indicated on our website and other communication channels.

  1. Cancellation and Refunds:

   Refer to our Cancellation Policy for information regarding order cancellations and refund processes.

  1. Intellectual Property:

   All content, logos, trademarks, and intellectual property on our website and associated materials are the property of Horizon Laboratories. You may not use, reproduce, or distribute any of our intellectual property without prior written consent.

  1. Liability and Disclaimers:

   Horizon Laboratories endeavors to provide accurate and reliable services. However, we do not guarantee the accuracy or completeness of our services, and we shall not be liable for any direct or indirect damages arising from the use of our services.

  1. Governing Law and Jurisdiction:

   These Terms of Service shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Rustenburg, South Africa.

  1. Amendments:

   Horizon Laboratories reserves the right to modify or update these Terms of Service at any time. Changes will be effective upon posting on our website or notification to users.

  1. Contact Information:

   For any inquiries or concerns regarding these Terms of Service or our services, please contact our customer support team at [contact email/phone number].

By using Horizon Laboratories’ services, you agree to abide by these Terms of Service. If you do not agree with any of the terms outlined, please refrain from using our services.

DNA testing Cancellation Policy for Horizon Laboratories

  1. Cancellation Timeframe:

Customers can cancel their DNA testing order with Horizon Laboratories within 24 hours of placing the order. After this period, cancellations may not be accepted.

  1. Cancellation Process:

To cancel an order, customers must contact our customer support team via phone or email and provide the order details and reason for cancellation.

  1. Refund Policy:

If the cancellation is made within the 24-hour window, a full refund will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to be processed.

  1. Late Cancellation Fee:

Cancellations made after the 24-hour period may be subject to a late cancellation fee, which will be deducted from the refund amount. The fee will be determined based on the progress of the DNA testing process at the time of cancellation.

  1. Completed Testing:

Once the DNA testing process has been completed, cancellations and refunds will not be possible.

  1. Rescheduling:

If customers wish to reschedule their DNA testing appointment, they can do so within a reasonable timeframe, subject to availability.

  1. Force Majeure:

In the event of unforeseen circumstances beyond Horizon Laboratories’ control, such as natural disasters or technical issues, the cancellation policy may be adjusted accordingly.

  1. Communication:

Horizon Laboratories will promptly communicate any changes or updates to the cancellation policy to customers through our website and other communication channels.

Please note that this cancellation policy is subject to change and may be updated from time to time. Customers are advised to review the policy before proceeding with DNA testing services.

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